WE DO NOT OFFER CASH, CREDIT OR CHECK BASED REFUND FOR ANY OF OUR PRODUCTS UNDER ANY CIRCUMSTANCES. Store credit may be issued in SOME circumstances. Due to the extensive wait times (20 business days) our credit card processor takes to issue refunds we do not offer any type of refund for items. See full policies below. Customers are responsible for all shipping charges if returning or exchanging an item.
WE DO NOT ACCEPT EXCHANGES, RETURNS OR REFUNDS FOR ANY CANDLES ONCE BURNED UNLESS THE WICK IS TUNNELING OR A SHIPPING ISSUE OCCURRED, IN WHICH CASE **YOU WILL NEED TO SUBMIT A CLAIM BY EMAILING US THE ISSUE WITH YOUR ORDER NUMBER AND EXPLANATION AT MyMommaTriedLLC@Gmail.com
If you would like to RETURN/EXCHANGE your item because the scent isn’t quite what you were looking for, upon arrival, you have 3 days to do so from the date your order was delivered. The candle must be in NEW condition with all tags or stickers attached and NO visible burn markings or digging into the wax.
**YOU WILL NEED TO SUBMIT A CLAIM STATING THE REASON FOR YOUR RETURN/EXCHANGE to MyMommaTriedLLC@gmail.com anything past 3 days will not be applicable. YOU ARE RESPONSIBLE FOR ALL RETURN SHIPPING CHARGES (sending it back to us and our return back to you). After we receive your items we will send you a egift card for you to reorder with in 10 days.